STARTING WEDNESDAY JUNE 3RD, 2020
Good News, Everybody! Starting Friday, May 1st we will be starting to see all appointments again! For the past several weeks due to COVID-19 we were only able to see curbside appointments for sick and/or emergency patients at our clinic but starting Friday we will be able to see your pet for any curbside appointment you wish to get them in for. This includes Dental Cleanings, Spay/Neuter, Annual Exams, Sick/Emergency Exams, Technician appointments, Nail Trims, and Baths. Unfortunately, our boarding facility will still be closed through May. Our hours will remain Monday - Friday 9:00 AM - 4:00 PM and closed on weekends. Thank you for your continued support and understanding during this crazy time!
UPDATED COVID-19 PROTOCOL MARCH 20TH, 2020: Due to COVID-19 progressing we are now only taking curbside appointments by coming outside to collect all patients from their owner's vehicles. Please call us at 972-396-8387 and remain outside or in your vehicle and someone will assist you. We are requiring that all pet owners call our clinic to give payment over the phone before leaving the clinic parking lot. All receipts will be then emailed to the pet owner's email address on file. Thank you again for your patients during this difficult time!
UPDATED COVID-19 PROTOCOL MARCH 18TH, 2020:
-We are only seeing sick/emergency patients at this time.
-We are not seeing anything elective- no annual, technician appointments, surgeries, dental cleanings- will refill up to 6 months of heartworm and flea prevention if needed.
-If you have a new puppy/kitten or either of those needing vaccine series please call us and we will work out a treatment plan.
-We are not taking any boarders until further notice.
-Please call to discuss any concerns regarding bloodwork, recheck appointments, we will schedule accordingly.
-If you are picking up medications or food, we ask that you pay over the phone and we will bring the item(s) to your car- just call us when you arrive.
-We are currently working on a telemedicine option- when that is available we will let you know. In the meantime, you can always email or text videos and/pictures to [email protected], our clinic cell phone (214)449-8007 or via Facetime.
Things are changing daily, for your safety and ours we will constantly keep you updated via Facebook and email.
Download our app, PetPro Connect as another option for communication.
When you call to schedule an appointment let us know you desire curbside service and the information regarding your pet's history can be taken over the phone. An assistant will come take the pet from the car if it is on a secure leash or harness and then communication can be accomplished after the pet is seen and treatments administered when necessary. We hope this approach will aid us in maintaining proper medical care for our patients without causing more risks for our clients and staff.
Thank you for your cooperation!